Acorn Training earns place on NHS Customer Service Framework

(Monday, 23rd November 2020) Acorn Training has successfully placed as one of the providers on the HEE / Salisbury NHSFT national framework for Customer Service Level 2. This exciting development for Acorn Training enables the company to work with any NHS organisation in the East and West Midlands to deliver their Customer Service level 2 apprenticeship bespoked to the needs of NHS employers.

Acorn Training currently deliver over 15 standards of apprenticeship qualifications across the UK with the Level 2 qualification in Customer Service specifically focusing on enabling individuals to provide customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

Caroline Hickey, Head of Business Development, discusses Acorn’s approach to delivery “Our bespoke Customer Service Apprenticeships delivered within the NHS are supportive, yet challenging. We tailor each programme to the individual learner and employer by reviewing the requirements of the NHS and establishing the learner’s starting point. We develop an individualised plan of teaching, learning and assessment for each learner and are very familiar with the vision of NHS procurement teams across the Midlands.”

This secured place on the national framework is a recognition of the diligence, knowledge and experience of Acorn Training’s apprenticeship delivery team. To learn more about our apprenticeships, please visit: https://www.acorntraining.co.uk/apprenticeships/thinking-of-doing-
an-apprenticeship.

Notes to editors

Salisbury NHSFT operate a number of procurement vehicles including the national Customer Service Apprenticeship framework, in partnership with Health Education England. Health Education England (HEE) exists for one reason only: to support the delivery of excellent healthcare and health improvement to the patients and public of England by ensuring that the workforce of today and tomorrow has the right numbers, skills, values and behaviours, at the right time and in the right place. Salisbury Managed Procurement Services, part of Salisbury NHS Foundation Trust, deliver
education procurement services across the public sector, supporting employers increase the uptake of apprenticeships nationally, and meet the challenges of workforce education and development. Education providers or employers needing more information should contact simon.dennis@nhs.net.