Delivering Effective Customer Service
Nationally recognised qualification with Pearson
- Five-day course which runs from Monday – Friday
- Free/fully funded
- Operated on Google Classroom platform
- Completed work is uploaded on to Google Classroom for marking
- Daily video calls on Google Meets with experienced tutor to discuss work
- 1:1 tailored support and flexible learning
- The course consists of five modules including:
- Principles of Customer Service
- Understand how customer needs and expectations are formed
- Understand principles of responding to customer’s problems or complaints
- Identify the interpersonal and team working skills required in the customer service environment
- Identify the legislation which supports the customer service process
Call us on 01782 827 827, email info@acorntraining.co.uk or fill out our easy contact form to join the next available course.
