About the course
Gain Two Level 1 Qualifications in Just Two Weeks!
Level 1 Customer Service
Develop the knowledge and skills needed to provide excellent customer service, including:
- Understanding customer needs and expectations
- Effective communication skills
- Working in customer-facing environments
- Building positive customer relationships
- Understanding legislation that supports customer service
- Delivering high-quality customer experiences
Level 1 Retail
Prepare for a role within the retail by developing:
- Knowledge of the retail sector
- Understanding the customer journey
- Sales and merchandising principles
- Teamwork and workplace communication
- Problem-solving and customer interaction skills
- Confidence for employment within retail environments
To join this programme, you must:
- Be aged 19 or over on 31 August 2026
- Be unemployed, or earning less than £26,800 per year
Level 1 Certificate in Customer Service
Level 1 Retail
Why learn with us?
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